To Our Valued Guests
Your appointments are very important! Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hour’s notice for adjustments to your appointments and for cancellations. All our policies are designed to benefit our guests and provided in the best quality and tradition of excellent servicing for our established and future clientele.
Cancellation Policy For Our Valued Guests
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card.
Notification given at least 24 hours prior to your appointment will receive no charges.
Notification given less than 24 hour prior to appointment time will result in a 50% service fee. If you reschedule within 3 business days, there will be no charge.
Failure to show up for your appointment will result in a 100% charge of the reserved service amount. The charge will automatically be applied to your card.
Prices and services are subject to change without notice. We make every effort to ensure that the pricing and services are correct, sometimes pricing and services may change.
All sales are final. There are no refunds on services performed. We will exchange any product within one week of purchase, only if unused and in new condition.
No refunds will be given for gift card purchases. Cards may be transferred to another recipient. Card must be presented for redemption.
As much as we love children, In order to ensure the safety of children and the enjoyment of all guests, we ask that parents or guardians make other arrangements for children while they are receiving services. A signed parental consent is required for children under the age of 18 receiving any spa services.
To ensure a relaxing spa experience for yourself and other guests, please silence your cell phone prior to entering the spa.
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